Fujitsu USA - Fujitsu Products and Design

I purchased a high end custom built E8420 Computer from Fujitsu (built for me in Japan).I paid top price and special ordered everything possible on my Desktop Replacement (about 5 times the cost of any basic unit).

In my mind as an Arbitrator for 17 years, the entire transaction with their vendor notebook shop was otherwise a fraud and the Fujitsu Product has been a major problem; to the point that defects in their most expensive power system has rendered the computer unfit for its'intended purpose, i.e. Breach of Merchantability. I learned Fujitsu installed software in my new unit that was over 1.5 years old (outdated) as per their supplier. I believe Fujitsu breached their expressed and implied warranties, maliciously failed to honor their Windows upgrade Program, installed an undersireable 32 Bit Operating System contrary the agreement, and installed a defective 8 Cell Battery that has NOW been replaced for the thrid time at a cost aproaching $200 for each failure (part only).

I note they have recognized the product defect and discontinued that battery but failed to effect repairs and/or adjustments on my Unit thus making their extended service plan an utter sham as well (over $300).

Overall, the experience was so poor and such a waste of money I cannot recommend the manufacturer.Respectfully submitted.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or service
Desktop Replacment E8420
Review category
review #343313 by
Had an experience with Fujitsu USA? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Fujitsu USA. However, many companies do monitor reviews on our site.

You were reading a complaint about Fujitsu USA.
Filing a new complaint about